Delete your account

Before you delete

You can download a copy of your data first: Settings, then Download a copy of your data. Once the account is deleted we cannot make a copy.

In the app

• Open Settings.
• Tap Delete account.
• Confirm with your password, or, if you sign in with emailed codes and have no password, with the code we email you.

It happens straight away and cannot be undone. If we cannot remove your receipt photos at that moment, nothing is deleted and the app asks you to try again, so a photo is never left behind without your account.

If you can no longer open the app

Write to [email protected] from the email address on the account, with the subject "Delete my account" and the name of the app (Zocery). You do not need the app, a phone or a password for this. We will check that the request comes from that address and delete the account within 30 days, and tell you when it is done.

Delete only some of your data

You can keep your account and remove parts of it in the app: delete a receipt (its photo and what was read from it go with it), an item, a list you own, a reminder, or cancel an invitation. To have something removed that you cannot reach in the app, write to us at the same address.

What is deleted

• Your account: name, email address, password hash, sign-in tokens and notification tokens.
• Your receipts, including the photos and everything read from them, and your purchase history.
• Your reminders, labels, categories, notification settings, the “running low” suggestions you dismissed, and your family and friends connections.
• Lists that only you belong to, with their items, and the invite codes you made for lists that other people keep (those codes stop working).
• Invitations you sent, and invitations other people sent to your email address.
• Sign-in codes sent to your address, any do-not-email note about your address, and your address on the launch list if it is there.
• A household that has no other members.
• On your phone: when you delete your account in the app, it clears its saved copy of your lists, the changes still waiting to be sent, the remembered sign-in and the widget snapshot. If you delete by email instead, those stay on the phone until you sign out or remove the app.

What stays, and why

• A list you share with other people is passed to another member, so they do not lose it. The items you added stay on it, no longer showing your name, and ticks you made stay ticked without your name.
• Backups: your data can remain in a database backup for up to 35 days until the backup is replaced. We do not restore deleted accounts.
• Emails already delivered to someone, such as an invitation you sent, are in their inbox and out of our hands.

Questions

Write to [email protected]. Our privacy policy has the full picture of what we keep.