Help and support

Contact us

Email [email protected]. The app is run by Hamzah Qureshi.

Please write from the address on your account if your question is about your account or your data, and do not send passwords or sign-in codes: we never need them.

I did not get my sign-in code

• Check the spam or junk folder, and that the address is the one you used to sign up. Check for typos in the address you entered.
• A code works for 10 minutes and only once. After 5 wrong tries it stops working, and you can ask for a new one.
• You can ask for a new code every 30 seconds, and up to 5 an hour for one address. If you have asked many times, wait a little.
• If you set a password, tap “Use a password instead” on the sign-in screen and sign in with it.
• The app cannot change the email address of an account yet. If you can no longer open your address, write to us from it if you can; otherwise you can start a new account with the new address.

Receipts

• Lay the receipt flat in good light and keep the whole receipt in the photo, from the shop name to the total.
• The app reads receipts automatically and can get things wrong. Check the items and prices on the review screen, change what is wrong, and only then save it. You can always type a receipt in by hand.
• There is a monthly allowance of receipt scans. When it is used up, the photo is kept and you can type the receipt in instead.
• A receipt photo can show anything printed on the receipt. Avoid photographing receipts that carry things you would not want read.
• Delete a receipt from its screen: the photo and what was read from it are removed.

Lists, sharing and notifications

• To stop sharing a list, open it and remove the person, or leave the list yourself. Only the owner can remove other people.
• If someone you do not know invites you, you can decline the invitation or ignore it. Write to us if it keeps happening.
• No notifications? Check the phone’s notification settings for the app, and Settings in the app, where each kind can be switched on or off.

Delete your account or your data

In the app: Settings, then Delete account. You can also download a copy of your data first (Settings, then Download a copy of your data).

If you cannot open the app, write to [email protected] with the subject “Delete my account”. The account deletion page explains exactly what is removed and what stays.

Report a problem

Write to [email protected] and tell us what you did, what you expected and what happened. It helps to add the app version (Android Settings, Apps, Zocery), your phone model and Android version, and a screenshot with nothing private in it.